Halifax, VT Internet Outage: Sertex Crews Restore DV Fiber Service After Logging Truck Accident

Dedicated Sertex Crews Restore Service After 29 Hours on the Job

On the rainy morning of October 8, 2025, a logging truck struck and snapped a utility pole along a busy roadway in Halifax, Vermont, instantly cutting internet and phone service to approximately 65 homes in one of DV Fiber’s broadband service areas.

Sertex emergency restoration crews responded immediately, arriving around 8 a.m. to find downed utility cables blocking traffic. After safely clearing the broken fiber from the roadway and reopening the road, the team waited for utility crews to remove and replace the damaged pole. Only then could restoration work begin safely.

By mid-afternoon, Sertex technicians started repairs, installing three new sections of fiber cable and performing splices at five separate locations. Teams worked continuously through the night and into the next morning to restore service.

Skilled Technicians and Specialized Equipment

At four of the splice locations, technicians completed repairs inside their service trucks’ well-lit, climate-controlled splicing labs—designed to protect delicate fiber from moisture, dust, and physical impact. The trucks’ bucket lifts allowed crews to easily hang the spliced cable back on the poles.

One splice required extra ingenuity. Located in a wooded area inaccessible by truck, the site demanded that technicians climb poles and build an improvised splice enclosure with equipment placed on a temporary work platform. Carrying all necessary tools and gear, the team worked under portable light towers in the cold and dark to splice two 144-fiber cables. Once complete, line crews climbed the poles again to hang the splice securely on the strand.

After 29 straight hours of coordinated effort, the final repairs were completed around 1 p.m. The Halifax fiber service area was fully restored—a challenging and rewarding job that showcased the skill, teamwork, and unwavering commitment of Sertex.