Installing & Activating
Service Connections
Professional and Courteous Service
FTTH service connections are the last step in network construction. Sertex’s skilled technicians install fiber optic drops from the network terminal to service locations with minimal impact on individual properties.
Once drops are completed, Sertex’s extensive team of trained technicians activates internet service connections, including in-home electronics, software activation, and testing. Our proprietary work order system efficiently documents essential information with mobile data entry.
Our skilled technicians routinely go beyond installation—helping homeowners understand Wi-Fi coverage, configuring routers, and guiding first-time fiber users. This commitment bridges the gap between network construction and subscriber experience, reducing delays, truck rolls, and service issues.
Customer Feedback
“Excellent service — efficient, tidy, and precise installation work. The technician was extremely patient, answered every question, and even guided me on Wi‑Fi coverage. Exemplary service.”
– Fiberspring Customer
“Above‑and‑beyond from site survey to install. The Sertex team answered all my questions, the installer was courteous, neat, and even reset my router. I’ve worked with many contractors — this was a standout.”
– Crossroads Fiber Customer
“I wanted to drop you all a line to say how excellent the service was, and how efficient, tidy, and precise the installation work was. In addition, the technician was extremely patient when answering questions, walking me through the process step by step. The technician even provided me with information on Wi‑Fi boosters should I find I need them for better coverage. All in all, exemplary service from a real professional.”
– Fiberspring Customer
“Your technicians did an excellent job with our fiber service install. They were quick and made sure both phone and internet service were working before they left.”
– SELCO Customer
